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Home > Our commitments
1 - Secure payment
  • Online payments are fully secured by our bank Crédit Agricole with SSL technology, that allows encryption information sent from your bank to our. Thus, no credit information about you flows through our website.

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2 - Satisfied or Reimbursed
  • According to article l. 121 - 20 et seq. of the code of the consumption you get 7 days to exercise your right of retraction without having to justify the reason nor to pay penalties excepting cost return shipping.

    At AZ-flag.com, we wish you to confidently to each order you place, which is why we extend this period to 15 days. If this period expire a weekend or a holiday, it would be automatically extended to the next business day.

    This period runs to the date of receipt of the goods or delivery by post and in the case where you'd be missing delivery, from the 3rd day after provision of the package in the post office which you depend.

    You can return the item in its original packaging (the set of protections, accessories, leaflets and various components of the packaging must be present, the same labels) and during this period of 15 days.

    When we receipt the products concerned, we will reinmbursed you the price you paid for purchase them.

    For more information, We invite you to visit the entry relating to Returns & Substitutions.

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3 - Don't worry
  • For AZ-flag.com, customer satisfaction is our priority.

    Also, where you encountered difficulties in your order from our store online, we invite you to contact us by email by clicking on the "Contact us" button available directly in the details of each of your orders. If you do not know how to do this, click ici. You can also contact our customer service department by phone at the +33 (0)9 53 71 75 05, from Monday to Friday, from 9 to 12 AM and from 2 to 6 PM.

    For each problem that you would be likely to encounter there are a solution that we will know make you. So don't hesitate to contact us.

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4 - Advice & Order

    Want information on a product, get a Board, place your order by phone, or even track its status, our customer service is at your disposal from Monday to Friday, 9 am to 12 pm and 2 pm to 6 pm.

    All of our customer service contacts are available by clicking ici.

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5 - Fast delivery

    We are committed to meet the deadlines provided in the order confirmation step. We usually ship orders under 24 hours from their record date where all products ordered are in stock.

    We offer various modes of transport to meet your needs. They enable us to deliver under 24 to 48 h for France, within 48 hours to 6 days for Europe and under 4-10 days for the rest of the world. These delays are indicative and run from the delivery of your order to the carrier. For more information about the available modes of transport, we invite you to visit the page for deliveries by clicking ici.

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6 - High quality products

    AZ-flag.com offers you a catalog with a wide range of flags and derivatives. All our products have been subject to a precise specification validation, allowing us to offer you products best suit your expectations.

    In the case where despite all our efforts you are not satisfied, you can get our money back guarantee warranty. For more information about this warranty, please consult the section on to the Retours & Remplacements.

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7 - Confidentiality

    AZ-flag.com collects information about you when you create your customer account (name, first name, e-mail address, mailing address, phone number). This information helps us keep track of your purchases (the list is not exhaustive). Our policy is to not transmit information about you to third parties. However, they can be used to send information and promotional offers from our company, you can unsubscribe at any time by clicking on the link shown at the bottom of each e-mail. Only our company is recipient of the information you provide to us.

    For more information about our privacy policy, please consult the section on Confidentiality & Security.

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8 - International delivery

    AZ-flag.com delivers goods in almost all the countries of the world. We thus enable you to enjoy our products anywhere you are.

    We are committed to ship the orders on 24 hours from their record date where all products ordered are in stock.

    We offer various modes of transport to meet your needs. They enable us to deliver within 48 hours to 6 days for Europe and under 4-10 days for the rest of the world. These delays are indicative and run from the delivery of your order to the carrier. For more information about the available modes of transport, we invite you to visit the page for deliveries by clicking here.

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9 - Trendy products

    In constant contact with its market, AZ-flag.com team remains as close to production, process and trends in order to offer more products to suit your needs.

    If you want to suggest us a new product that we could possibly distribute, we are available to you by email to contact@az-flag.com.

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